Personal Lines Processing Manager
Kim Murphy is Fortified Insurance Agency’s Licensed Customer Service Representative (Processing Manager), and often the first friendly face you’ll see when you walk through our doors. While many may assume she’s our receptionist, Kim is a fully licensed insurance agent with the expertise to assist you with a wide range of services—from processing payments and filing claims to issuing ID cards, quoting new coverage, making policy changes, and answering your insurance questions with clarity and care.
With over 26 years of industry experience, Kim’s background includes handling claims for Crum & Forster and serving clients at Farm Family Casualty Insurance Company in Westford, MA. Her deep understanding of both customer service and claims makes her a valuable resource for our clients.
Originally from Massachusetts, Kim has called New Hampshire home for the past 20 years. Outside of work, she enjoys singing, spending time with her family, and soaking up the summer months hiking, kayaking, and boating on the lake.
