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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Keith Beausoleil

CPCU, President, Founder & Principal Agent
Keith Beausoleil is the driving force behind Fortified Insurance Agency, bringing over three decades of industry expertise and a passion for protecting what matters most. As Founder and Principal Agent, Keith has built Fortified on a foundation of integrity, personalized service, and deep-rooted community values.
With a comprehensive understanding of both personal and commercial insurance, Keith specializes in crafting tailored coverage solutions that meet the unique needs of individuals, families, and businesses. His commitment to client education and proactive risk management has earned him a reputation for reliability and trustworthiness throughout New England.
Keith leads with a hands-on approach, ensuring every client receives thoughtful guidance and responsive support. Whether you’re navigating a new policy, reviewing coverage, or facing a complex claim, Keith is dedicated to making the insurance process clear, efficient, and empowering. His leadership continues to shape Fortified Insurance Agency as a trusted partner for long-term protection and peace of mind.
Outside of work, Keith is an avid hiker, runner, cyclist, and staying active in his local community. When winter rolls in, he embraces the season by snowmobiling across New Hampshire with his family or hitting the slopes in the White Mountains for some skiing adventures.
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Ashlyn Fernandes

Commercial Lines Account Manager
Ashlyn Fernandes has been a valued member of Fortified Insurance Agency since April 2020. With over thirteen years of diverse experience in the insurance industry, she brings a wealth of knowledge and dedication to her role as a Commercial Lines Account Manager. Ashlyn holds two professional insurance designations, a bachelor’s degree in business management and is currently pursuing her CRIS (Construction Risk Insurance Specialist) designation to further deepen her expertise.
Working full-time remotely from her home in western New Hampshire, Ashlyn seamlessly connects with clients through phone, email, and video conferencing. Her commitment to client service shines through in every interaction. Whether you need help with policy changes, billing inquiries, certificate requests, new policy setups, or renewal reviews, Ashlyn is here to support all your commercial insurance needs with professionalism and care.
Outside of work, Ashlyn enjoys exploring New Hampshire’s beauty by going on adventures with her family. When she’s not adventuring outdoors, she loves gardening, photography, creating custom crafts, hosting gatherings, and spending quality time with her husband, son, and their beloved poodles.
Catherine Kibbie, ACSR

Catherine Kibbie, ACSR

Personal Lines Account Manager
Catherine joined Fortified Insurance Agency in December 2019, bringing with her over two decades of insurance expertise. Originally from Cornish, New Hampshire, she now resides in Hickory NC, where she works remotely.
Catherine began her insurance career in 2002 at McCrillis & Eldredge Insurance in Newport, NH, while raising her three children. Over the years, she has deepened her industry knowledge and earned her Accredited Customer Service Representative (ACSR) designation. Her commitment to client service and education is evident in every interaction.
Specializing in Personal Lines insurance, Catherine is known for her thoughtful approach and ability to build lasting, trust-based relationships with her clients. She takes the time to understand each individual’s unique needs and excels at guiding them through their coverage options with clarity and care.
Outside of work, Catherine enjoys an active lifestyle filled with hiking, golfing, kayaking, and spending quality time with family and friends. She also loves escaping to tropical beaches whenever she gets the chance.
Carla Bonanno

Carla Bonanno

Personal Lines Manager, Personal Lines Account Manager
Carla Bonanno has been a valued member of Team Fortified since 2014, bringing more than 30 years of insurance industry experience to her role. As Personal Lines Manager, Carla not only serves as a trusted advisor to our clients but also leads and mentors our Account Manager team, sharing her deep expertise and commitment to excellence.
With a strong focus on client service, Carla specializes in supporting existing policyholders—whether it’s answering coverage questions, providing alternative quotes at renewal, or assisting with new coverage requests. Her extensive background includes roles at Amica and, most recently, Appletree Insurance Agency in Windham, NH. Carla’s early career in claims departments has given her a sharp eye for coverage details and a unique ability to guide clients through complex claims scenarios with clarity and confidence.
Originally from Massachusetts, Carla has proudly called New Hampshire home for the past 22 years. Outside of work, she enjoys staying active through regular workouts and spending quality time with her family along the beautiful coast of Maine.
Cheryl Latulippe

Cheryl Latulippe

Personal Lines Account Executive
With over 30 years of insurance industry experience, Cheryl Latulippe is a seasoned professional who brings a wealth of knowledge and dedication to Fortified Insurance Agency. Her career includes time with major carriers like Nationwide, as well as independent agencies similar to ours, giving her a well-rounded perspective on client service and coverage solutions.
Cheryl specializes in a wide range of personal insurance products, including homeowners, condo, renters, master-condo, auto, umbrella, motorcycle, ATV, boat, personal watercraft, snowmobile, and more. She has a particular passion for working with new clients—especially first-time homebuyers—and takes pride in helping them understand their coverage options in detail.
After spending 15 years in southern New Hampshire and becoming part of its close-knit community, Cheryl and her family recently relocated to southern Texas. She now works remotely from her home office, continuing to provide the same high level of service she offered in Manchester. Thanks to modern technology, Cheryl remains fully accessible to clients via phone, email, Teams, and Zoom—proving that distance doesn’t diminish connection.
Outside of work, Cheryl enjoys staying active through long walks, gardening, and spending time with her family enjoying outdoor adventures—especially when the Texas heat allows!
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Debbie Ventre

Administrative Manager
Debbie has been a cornerstone of Fortified Insurance Agency since 2013, serving as our Administrative Manager with warmth, efficiency, and over 30 years of industry experience. She provides essential support to both our Commercial and Personal Lines departments—handling mailings, answering phones, processing customer payments, and yes, making those friendly reminder calls to help ensure policies don’t cancel due to missed payments. She’s just looking out for you—so don’t shoot the messenger!
Debbie’s insurance background spans both agency and carrier roles, including time as a Customer Service Representative and Personal Lines Underwriter with Travelers Insurance Company and Concord Group Insurance Company—two of our trusted carrier partners.
Originally from New York, Debbie relocated to New Hampshire 35 years ago when her husband was stationed at Pease Air Force Base in Portsmouth. She quickly fell in love with the Granite State and its four distinct seasons—especially winter, which remains her favorite.
Outside the office, Debbie enjoys spending time with family and friends, traveling, gardening, attending live concerts, snowshoeing, cross-country skiing, and boating on beautiful Squam Lake.
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Kathy Sousa

Commercial Account Executive

Kathy Sousa has spent her entire career working for independent insurance agencies and specializes in insurance for all kinds of businesses. She joins us most recently from Santo Insurance, Cross Insurance, and Infantine Insurance in the southern NH area.

She brings her depth of experience to the agency (let’s just say it’s over 30 years), but most importantly to the clients we serve whether working with new clients or existing clients. Kathy uses a consultative approach to design customized insurance programs suited for each client’s individual needs.

Kathy says, “I work with my clients to identify the exposures that can lead to financial loss. Once identified, we can determine the best methodology for protecting the client by transferring risk, retaining risk, managing risks, or reducing and eliminating others.”

Her specialties include Worker’s Compensation, Buildings and Business Property, General Liability, Professional Liability (E&O), Umbrella & Excess Liability, Commercial Automobile, Inland Marine, Employment Practices, D&O/Management Liability, Bonds, Builders Risk, Health and Human Services and Not-For-Profit Organizations, and Distressed or Vacant property.

When Kathy is not meeting with her clients, she enjoys time with family, the beach, volunteering, the beach, gardening, the beach, reading, the beach, birding, the beach, traveling, the beach, and long walks with her pup, Raylan. Yeah, she likes the beach!

Team Fortified since 2018

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Kim Murphy

Licensed Agent, Processing Manager
Kim Murphy is Fortified Insurance Agency’s Licensed Customer Service Representative (Processing Manager), and often the first friendly face you’ll see when you walk through our doors. While many may assume she’s our receptionist, Kim is a fully licensed insurance agent with the expertise to assist you with a wide range of services—from processing payments and filing claims to issuing ID cards, quoting new coverage, making policy changes, and answering your insurance questions with clarity and care.
With over 26 years of industry experience, Kim’s background includes handling claims for Crum & Forster and serving clients at Farm Family Casualty Insurance Company in Westford, MA. Her deep understanding of both customer service and claims makes her a valuable resource for our clients.
Originally from Massachusetts, Kim has called New Hampshire home for the past 20 years. Outside of work, she enjoys singing, spending time with her family, and soaking up the summer months hiking, kayaking, and boating on the lake.
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Lynn Lavallee

Commercial Lines Account Executive
Lynn Lavallee joined Fortified Insurance Agency in March 2018, bringing with her 24 years of industry experience and a strong commitment to client care. Her background includes roles at Elliott Insurance Agency in Goffstown, NH, Nationwide, and Davis & Towle, giving her a well-rounded perspective on both personal and commercial insurance.
Lynn specializes in helping new and existing business clients design comprehensive insurance programs tailored to their business needs. She takes pride in building meaningful relationships and ensuring her clients are protected when it matters most. Her thoughtful approach and deep expertise make her a trusted advisor for individuals and business owners alike.
Outside of work, Lynn is actively involved in local youth sports and enjoys volunteering within the school system. Whether she’s cheering from the sidelines or coordinating carpools, her dedication to family and community shines through.
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Michael Correa

Commercial & Personal Lines Account Executive
Mike Correa joined Fortified Insurance Agency in October 2022, bringing with him over 13 years of insurance industry experience backed by a strong foundation in sales, marketing, management, and customer service. He holds a bachelor’s degree from the University of Massachusetts and a master’s degree from Boston College.
Mike specializes in helping clients find tailored coverage solutions for both personal and commercial insurance needs. He particularly enjoys working with homebuyers during the purchase process and guiding business owners in building insurance programs that align with their operations and goals.
Originally from Massachusetts, Mike has called the Lake Sunapee region home for the past 20 years. He and his family reside in Sunapee with their mini Goldendoodle. Outside of work, Mike enjoys spending time with family and friends, coaching youth sports, relaxing at the lake, and traveling to new destinations.

Nancy Milliard

Nancy does our business insurance appointment scheduling for Kathy, Lynn, Keith, and Patrick. In case you’ve talked to Nancy on the phone, no, she is not an overzealous telemarketer. She is an extremely high-energy soul that loves talking to people and while she is on the phone she puts out more wattage than the power plant in Seabrook! It’s not an act or a phone persona…stop by the office to meet her and find out for yourself (just plan on at least an hour for a visit though!).

Susan Mastroberte

Susan Mastroberte

Personal Lines Account Manager

Susan Mastroberte joined the Fortified Team in September of 2019 adding another 20 years of insurance experience to the office. She most recently worked at Risk Placement Services(RPS) working on E&S polices, and previously for Concord Group and other independent insurance agencies. Susan enjoys developing relationships with her clients and working with them to provide the best insurance protection for their personal needs.

Susan grew up in New Hampshire and has lived here most of her life.

When Susan is not in the office working with clients, she enjoys watching her twin daughters perform in musicals and playing with her black lab, Samson. Susan enjoys watching the Celtics and Patriots and vacationing at the Outer Banks, NC.

Melissa Witt

Melissa Witt

Commercial Lines Account Manager

Melissa Witt joined Fortified Insurance Agency in September 2024. She brings to Fortified 23 years of insurance experience in managing accounts and writing new policies. Melissa started her insurance carrier in 2001 at Finn & Stone, Inc where she was a Commercial Lines Account Manager. She has experience working with small to national-sized commercial accounts all over New England. She truly enjoys working with her clients to solve simple and complicated insurance issues. Melissa works full-time for the agency, remotely, from her residence lovely in Manchester, VT.

In her free time Melissa enjoys hosting gatherings for family and friends and riding motorcycles throughout VT, NY, NH & FL.

Jo-Lynne Bartholomew Headshot

Jo-Lynne Bartholomew

Commercial Lines Account Support

Jo-Lynne joined Fortified Insurance Agency in June of 2024. She supports our Commercial Lines Account Managers and has exposure to virtually every commercial account in the agency. She enjoys helping all of our clients with their service needs and working together as a strong team with her co-workers.

Jo-Lynne graduated with her Associate’s Degree at Champlain College in Burlington VT and finished her Bachelor’s Degree at SUNY Plattsburgh. She began her insurance career in 1992 at Finn & Stone Insurance Agency in Manchester Center, VT. She continued there for 32 years as a Commercial Lines Insurance Agent. She was born in VT and works for Fortified remotely from her home in upstate New York. In her free time, she enjoys spending time with her family and friends at the lake and taking long walks.

Holly White

Commercial Lines Processor
Holly White became part of the Fortified Insurance Agency team in August 2025, bringing with her a strong foundation in both personal and commercial lines. Her insurance journey began in 2019 at McCrillis & Eldredge, followed by her role at VIP in 2022, where she continued to grow her expertise.
With over five years of experience as an Account Manager in Commercial Lines (CL) and Personal Lines (PL), Holly now focuses on commercial lines processing—a role she finds both rewarding and energizing.
A proud resident of New Hampshire’s scenic Lakes Region/Upper Valley, Holly spends her downtime surrounded by family. She’s often found paddle boarding with her dog or experimenting in the kitchen, crafting delicious homemade desserts that are as creative as they are tasty.

Rebecca Jangel

Personal Lines Account Manager
Rebecca Jangel joined Fortified Insurance Agency in October 2025 as a Personal Lines Account Manager, where she specializes in comprehensive account reviews, client support, and relationship development. With over a decade of experience spanning insurance, residential lending, and management, she brings a versatile skill set and a strong commitment to client-focused service.
Rebecca began her insurance career at McCrillis & Eldredge, serving as a Personal Lines Account Manager for four years. She then transitioned into residential lending and leadership roles, gaining valuable insights into financial services and team development. Three years ago, she returned to the insurance industry with a broadened perspective and renewed passion for helping clients navigate their coverage needs.
She holds the ACSR (Accredited Customer Service Representative) designation and is dedicated to educating clients while proudly serving the insurance needs of her home states and surrounding communities.
Outside of work, Rebecca enjoys outdoor recreation including UTV riding, snowmobiling, and spending time at the lake. She’s an avid fan of live music and treasures time with her family—especially the joys of motherhood, which she considers her greatest blessing.

Heidi Boylan

Commercial Lines Account Manager
Heidi Boylan joined Fortified Insurance Agency in July 2025 as our newest Commercial Account Manager, bringing a dynamic blend of experience and enthusiasm to our business insurance team. She works closely with the Fortified Account Manager team to support commercial clients to manage and tailor insurance programs that meet their evolving needs.
With over three years of experience in commercial insurance, Heidi brings a dynamic and well-rounded background to Fortified Insurance Agency. Prior to entering the insurance industry, she spent more than two decades in retail as a visual merchandiser, sales leader, and marketing and management professional—developing a keen eye for detail and a strong commitment to customer service.
Heidi also spent 13 years in hotel hospitality, serving in a variety of roles including managing a Housekeeping Department, Administrative support for the Engineering Department, and coordinating banquet functions during the holidays. As part of a well-rounded management team, she even stepped in as PM Property Security Manager when needed—demonstrating flexibility, leadership, and a deep understanding of operational excellence.
Outside of work, Heidi enjoys spending quality time with family, especially with two beloved grandchildren. Whether cheering on kids at sporting events, biking along scenic rail trails, camping at Old Orchard Beach, or soaking in sunrises and sunsets by the ocean, she finds joy in the simple pleasures of life. A fan of baseball games, musical theater, and sunny outdoor days, she once even raced a car at Hudson Speedway during a Fourth of July celebration—a fun memory that reflects her adventurous spirit.

Ronald Corriveau

Project & Technology Consultant
Ron Corriveau is a seasoned insurance professional with over 30 years of experience in risk management and commercial insurance solutions. As the founder and longtime owner of New England Risk Management, Ron built a reputation for delivering strategic coverage tailored to the unique needs of businesses across New Hampshire and beyond.
Under Ron’s leadership, New England Risk Management became known for its hands-on approach, deep industry knowledge, and commitment to client advocacy. His expertise spans a wide range of sectors, including construction, manufacturing, professional services, and nonprofit organizations. Ron’s ability to navigate complex risk environments and deliver practical, cost-effective solutions earned him the trust of hundreds of clients and industry peers.
Following the partnership of New England Risk Management and Fortified Insurance Agency, Ron played a key role in ensuring a seamless transition for clients and staff—preserving the agency’s legacy while embracing new opportunities for growth and innovation.
Today, Ron continues to contribute his expertise under the Fortified umbrella, supporting both the French Insurance Agency and Fortified Insurance Agency offices. He assists with a variety of internal projects and helps tackle technology challenges, bringing a thoughtful, solutions-driven mindset to every initiative.
Outside of work, Ron is an avid golfer who enjoys hitting the links whenever he can. He also cherishes time spent with his grandchildren, finding joy in family moments and creating lasting memories.